Privacy policy

Well Prepared Guides ("we", "us", "our") respects your privacy. This policy explains what information we collect and how we use it.

Information We Collect: When you make a purchase, we collect your name, email address, and payment information. Payment details are processed securely by our payment provider (Shopify Payments) and are not stored on our servers. We also automatically collect basic browsing information such as your IP address and device/browser type via standard Shopify and analytics cookies.

How We Use Your Information: We use your information to process and deliver your order, including delivering your digital guide via our file-delivery provider (Fileflare); communicate with you about your order or customer service enquiries; and improve our store and products.

Sharing Your Information: We share limited information with trusted third parties who help us run our store, including Shopify (platform and payments) and Fileflare (digital file delivery). We do not sell your personal information to third parties.

Your Rights: Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal information. To make a request, contact us at wellpreparedguides@gmail.com.

Data Retention: We retain order and customer information for as long as necessary to fulfil the purposes described in this policy, including legal and accounting requirements.

Contact Us: For any privacy questions or requests, contact us at wellpreparedguides@gmail.com.